Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than 5:30pm if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our prices do not range, we have a set rent price based on floor plan.
What is the application fee and is it refundable?
Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
You can stop by the office and apply Monday-Friday 8am-6pm or Saturday 10am-3pm or click the link provided on the home page for online applications.
Which utilities do I pay?
Our Residents are responsible for electricity and cable/internet should you choose as well as a small monthly fee covering, water, sewage, trash service, and quarterly pest control treatments.
Is Renter's Insurance required?
Yes! We have partnered with a national renters insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do.
If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage, please list Hearth Hollow as an interested party.
What is the security deposit?
The security deposits at Hearth Hollow vary based on floor plan and application screening. The 1-bedroom apartments have a deposit of $200 and the 2-bedroom apartments have a deposit of $300. Security deposits will not exceed 1 months’ rent.
When is my rent payment due?
Rent is always due on or before the first of the month and will be considered late after the 5th.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). A $5 late fee per day will be charged until rent is paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You may also download the Monarch Resident Portal App to a device of your choosing. This App allows you to use a bank account or credit card to pay your rent. We also accept CashPay card payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one time non-refundable pet fee and monthly pet fees. The non-refundable pet fee for 1 pet is $200 with a monthly pet fee of $25. The non-refundable pet fee for 2 pets is $300 with a monthly pet fee of $35. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 30-day notice is required before vacating your apartment, and the lease buy-out fee is $1,000.00.
How can I refer a friend?
If you love Hearth Hollow Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 30-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications and AT&T are our community cable and Internet providers. You could receive 1 month of free internet from Cox when you sign up in the office.
Can I grill on property?
No personal grills/turkey fryers, etc. are allowed on the property. We have provided an outdoor dining area with a stationary grill/smoker as well as 2 other stationary community grills throughout the property.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. After hours you will need to contact a locksmith.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.